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« on: May 29, 2021, 04:38:53 AM »
I recently sold a Lionel standard ga 10 electric to a low-number buyer in a remote area of California, one of our most-expensive shipping zones. The listing clearly stated in 2 locations that it had original wheels, would sit ok on track but that the wheels had fatigue and would need to be replaced if the loco was to be run. He contacted me, after having it more than a week, and said there was a broken wheel flange and the loco derails when he runs it and wants to return it. I factually pointed out that the listing stated the condition of the original wheels and that they would need to be replaced if it was to be run. If a wheel broke, it was because he ran it without replacing them. There was no communication back from him for almost a week, until this morning he opened a case to return it for a refund.
Ebay automatically approves the return, he will return it in who knows what condition. We will not only lose the sale, but the cost of shipping and repairs so it can be sold again.
Many aspects of the Ebay system are seriously flawed and biased towards the buyer, especially to buyers who are dishonest, ignorant or otherwise do not follow basic rules of common sense.
Reviewing his low feed-back, shows that he has done this to other sellers. It is likely his feedback number is low because he was blocked by so many sellers that he had to come back with another ebay name. Ebay has his address and info, why do they allow this?
Most of our transactions are good, but the occasional A-hole like this makes me wonder why we put ourselves through this torture.